Terms and Conditions

Effective Date: 01 Jun 2025

Welcome to Chipo Foods! These Terms and Conditions govern your use of our website https://chipofoods.com and the purchase of products from us.

1. General

This website is owned and operated by Chipo Foods, Fresh Products Pvt Ltd, located in Cheranallur, Kochi, Ernakulam, Kerala 682034, India. By using this site, you agree to be bound by these Terms and Conditions.

2. Eligibility

By placing an order on our website, you confirm that you are at least 18 years of age and capable of entering into a legally binding agreement.

3. Products and Orders

All products are subject to availability and may be withdrawn or substituted at any time without notice.
Product images are for illustrative purposes; actual product may vary slightly.
We reserve the right to refuse or cancel any order due to pricing errors, stock issues, or suspected fraud.

4. Pricing and Payments

All prices are listed in Indian Rupees (INR) and inclusive of applicable GST unless stated otherwise.
We accept payments through secure third-party gateways (e.g., Razorpay, Paytm). We do not store any payment information.

5. Shipping and Delivery

Orders are processed within 1–2 business days and dispatched via trusted logistics providers such as Shiprocket.
Delivery timelines may vary depending on the location and courier performance.
Customers are responsible for providing accurate shipping details. We are not liable for failed deliveries due to incorrect information.

6. Returns and Refunds

We accept returns only for products that are damaged or unfit for consumption upon delivery.
Return requests must be made within 3 days of delivery by contacting info@chipofoods.com with proof (e.g., photo/video).
Approved refunds will be processed within 7–10 business days via the original payment method.
We reserve the right to refuse returns for opened or consumed products unless they are proven defective.

7. Cancellations

Orders can be cancelled before dispatch. Once shipped, cancellations will not be accepted.
Contact our support team immediately if you wish to cancel an order.

8. Intellectual Property

All content on this website—including images, text, logos, and branding—is the property of Chipo Foods, Fresh Products Pvt Ltd. Unauthorized use, copying, or distribution is prohibited.

9. Limitation of Liability

We shall not be held responsible for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall be limited to the value of the product purchased.

10. External Links

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of these websites.

11. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Ernakulam, Kerala.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Updated terms will be posted on this page with the revised date. Continued use of the website constitutes your acceptance of the changes.

Contact Us

If you have any questions about these Terms, please contact us at:

Email: info@chipofoods.com
Address: Cheranallur, Kochi, Ernakulam, Kerala 682034, India