Returns & Refunds Policy

Effective Date: 01 Jun 2025

At Chipo Foods, your satisfaction and trust are important to us. As our products are perishable food items, we maintain a strict returns policy with customer safety in mind.

1. Eligibility for Returns

We only accept returns under the following conditions:

The item delivered is damaged or unfit for consumption.
You notify us within 3 days of delivery.
You provide valid photo/video evidence of the issue.

We do not accept returns for reasons such as:

Change of mind or personal dislike of the product
Minor packaging dents or cosmetic issues that do not affect product quality
Products already consumed or partially used

2. How to Request a Return

To initiate a return, please follow these steps:

Email us at info@chipofoods.com within 3 days of delivery.
Include your order number, a brief description of the issue, and clear photos or videos of the product and packaging.
Our team will assess your request and respond within 2–3 working days.

3. Refund Process

If your return request is approved:

A full or partial refund will be issued to your original payment method within 7–10 business days.
In some cases, we may offer store credit instead of a refund.
No reverse pickup is available. You do not need to return the product unless specifically requested by our team.