Privacy Policy

Effective Date: 01 Jun 2025

Company: Chipo Foods, Fresh Products Pvt Ltd

At Chipo Foods, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

We collect the following personal information:

Name
Email address
Phone number
Shipping and billing address
IP address (via analytics tools)

We do not store any payment information. All payments are processed securely through third-party gateways.

2. How We Collect Information

Your data may be collected when you:

Register or log in via Google Sign-In
Place an order (guest or registered user)
Submit forms (e.g., contact or return requests)
Browse our site (via cookies or analytics tools)

3. Why We Collect Your Information

We use your information to:

Process and fulfill your orders
Provide customer support and respond to inquiries
Improve our website and user experience
Comply with legal obligations
Coordinate shipping via partners like Shiprocket

4. Cookies and Analytics

We use cookies and tracking technologies such as Google Analytics and Meta Pixel to:

Analyze website traffic and behavior
Improve performance and personalization

By continuing to use our website, you consent to our use of cookies. You can manage cookie preferences via your browser settings.

5. Third-Party Services

We may share your information with trusted third parties for specific purposes:

Payment processing (e.g., Razorpay, Paytm)
Shipping and logistics (e.g., Shiprocket)
Analytics and site optimization (e.g., Google Analytics, Meta Pixel)

6. Account Access and Deletion

Users may checkout as a guest or create an account. Account holders may:

Access and edit their personal details
Delete their account at any time

To request deletion, please email us at info@chipofoods.com.

7. Returns & Complaints

Returns are accepted only for items that are damaged or unfit before delivery, and must be reported within 3 days of delivery. We use customer details only for processing such returns.

8. Data Security

We implement standard security measures to protect your data. However, no transmission over the internet is fully secure, and we cannot guarantee complete protection.

9. Children’s Privacy

This website is not intended for users under the age of 18. We do not knowingly collect personal information from minors.

10. Your Rights

You have the right to:

Access your personal data
Request correction or deletion
Withdraw consent (e.g., for marketing, if implemented)

For requests, please contact info@chipofoods.com.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the effective date.

Contact Us

For any privacy-related concerns or questions:

Email: info@chipofoods.com
Address: Cheranallur, Kochi, Ernakulam, Kerala 682034, India